General Terms:

For the purpose of registering and creating an account on the Platform and providing the Services, you hereby affirm and confirm the following:

1. Age Confirmation: You confirm that you are at least 18 years old.

2. Unrestricted Access: You are not subject to any legal, regulatory, judicial, quasi-judicial, or other authority that restricts your access to the Platform or provision of the Services. This includes your ability to enter into transactions facilitated through the Services.

3. Compliance with Laws: You will provide the Services solely as permitted and in accordance with these Terms and Conditions (T&Cs), as well as applicable laws and regulations.

4. Authorization for Information Collection: By using the Platform and offering the Services, you authorize JUJURIDE, directly or indirectly through third parties, to collect information about you and conduct any necessary inquiries to validate your identity. This may include conducting police verifications and background checks, all in accordance with our Privacy Policy. We recommend that you review the Privacy Policy to understand how we collect, process, and share your Information, including personal and sensitive data.

5. Provision of Accurate Information: When providing any Information to JUJURIDE, you agree to provide only true, accurate, current, and complete information. You acknowledge that it is solely your responsibility to ensure the accuracy of the Information provided, including contact details and bank account information, as required for the Services. Exercise caution to prevent any mistakes or errors in the Information provided, as we will not be held responsible for verifying its accuracy.

6. Legally Binding Obligations: These T&Cs establish valid and legally binding obligations upon you, and you acknowledge their enforceability.

II. PAYMENT TERMS

1. To offer the Services on the Platform, you should be eligible as per the onboarding criteria and provide such documents as requested by JUJURIDE as per applicable law and JUJURIDE’s internal policies, and ensure continued compliance with the same. Particularly, you represent, warrant and covenant to JUJURIDE that:

a. You have at least 12 months of driving experience;

b. No proceeding is pending against you regarding and neither have been convicted of (a) driving under the influence of drugs or alcohol or (b) any cognizable offence under the Code of Criminal Procedure, 1973, including fraud, sexual offences, use of a motor vehicle to commit cognizable offence, or of any crime involving property damage, theft, acts of violence, or acts of terror, in the past 3 years; and

c. You have cleared and have no pending challans applicable to the Vehicle prior to integration with the Platform.

2. You must register on the Platform and create an account on the Platform (“Your Account”) by providing accurate Information as sought during the registration process.

3. Further, we may ask you for Information or documents that will allow us, whether directly or indirectly through third parties, to reasonably identify you, requiring you to take steps to confirm your right over your email address or financial instruments, or verifying your information against third party databases or through other sources. We reserve the right to terminate, suspend, or limit access to the Platform in the event we are unable to obtain or verify this Information.

4. You are solely responsible for maintaining the confidentiality of your credentials (username, password, etc.) provided upon registration by you, and the Company is not liable for any loss you may incur as a result of someone else using Your Account, either with or without your knowledge.

5. You agree to accept responsibility for all activities that occur in or from Your Account, and agree to establish reasonable security procedures and controls to limit access to the password or other identifying information of Your Account to unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your Information. Your credentials include your username and password to Your Account and to any third-party account you have used to login to Your Account.

6. You agree to inform us immediately if you have any reason to believe that your login credentials have become known to anyone else, or if the password is being or is likely to be used in any unauthorized manner.

7. JUJURIDE will not be liable for any breach of security or unauthorized use of Your Account.

8. The Company will take the booking request of the customer made on the Platform (“Service Request”) and forward it to you through the Platform, or in such other manner based on JUJURIDE’s sole discretion, and the RIDERS is prohibited from accepting a ride through street hailing or other means while using the Platform.

9. The Company reserves the right to discontinue or introduce any other modes of Service Requests and/or for providing Services. In case of Package Services, at no time whatsoever will the RIDERS tamper, damage, open or do anything to the parcels that he/she is not specifically permitted to do during the course of providing the Services.

10. The Company may monitor and record calls made by you to the customers, for the purpose of training and improving customer care services, including complaint handling, and you provide your consent for the same.

11. The Company will not be liable if you do not download the correct mobile application including correct and compatible version of the JUJURIDE mobile application.

12. You agree that JUJURIDE (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Platform or the Services, either electronically (for example, push notifications), or through phone calls, WhatsApp messenger application, email, or in writing through other modes.

III. YOUR CONDUCT

The RIDERS and the Company represent that:

1. The RIDERS will not reject Service Request(s) from a customer, except when deemed absolutely necessary and/or under exceptional circumstances, as deemed acceptable by JUJURIDE at its sole discretion. In case of repeated or consistent denial of Service Requests, JUJURIDE reserves the right to take appropriate action including suspension or permanent deactivation of Your Account and termination of these T&Cs.

2. The RIDERS will refrain from doing anything which the Company reasonably believes to be disreputable or capable of damaging the Company’s reputation and will comply with all applicable laws of the Republic of India.

3. In relation to the Platform, the RIDERS agrees to:

a. Not authorize others to use Your Account on the Platform or your Vehicle;

b. Not assign or otherwise transfer Your Account to any other person or legal entity;

c. Not use the Platform for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

d. Not use the Platform to cause nuisance, annoyance or inconvenience to customer, JUJURIDE or any other person;

e. Not consume alcohol or drugs, or be under the influence of drugs or other illegal substances, prior to or during the provision of Services. JUJURIDE has a zero tolerance policy in respect of use of drugs, alcohol, intoxicants or other illegal substances, by any RIDERS and the customers can report any such behaviour to JUJURIDE and strict action will be taken by JUJURIDE including but not limited to suspension of your Services / Your Account while under investigation and termination;

f. Not impair the proper operation of the network/ Platform and will not use any device, software, routine, file or other tool or technology, which includes any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage, interfere with or affect functionality or operation of the Platform, to surreptitiously intercept or expropriate any system, data or information in connection with the content hosted/ available on the Platform, or to affect the operation of any other websites or the internet;

g. Not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated with the Platform, including but not limited to denial-of-service attacks, “spam” or any other such unsolicited overload technique;

h. Not try to harm the Platform in any way whatsoever;

i. Not copy, or distribute any content on the Platform without written permission from the Company; and

j. Not use the Platform with an incompatible or unauthorized device.

4. In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:

a. Either belongs to another person or to which you do not have any right whatsoever;

b. Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

c. Infringes any patent, trademark, copyright or any other proprietary rights;

d. Harms minors in any way or is harmful to child;

e. Includes any commercial material or content (including solicitation of funds, advertising, or marketing of any good or services);

f. Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature or in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit specified by the Government

g. Impersonates another person;

h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

i. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

j. Is in the nature of an online game that is not verified as a permissible online game;

k. Is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or

l. Violates any law for the time being in force.

5. The Company reserves the right to immediately terminate the use of the Platform by the RIDERS if he does not comply with any of the above rules in Clauses III.3 and III.4 above.

6. The RIDERS will not be permitted to operate on the Platform for more than 12 hours on a calendar day and should take a mandatory break of 10 hours before subsequent login into the Platform and offering the Services.

7. The RIDERS consents to provide identity documents for police verification and background checks by the Company, directly or indirectly through a third party appointed by the Company.

8. The RIDERS will have to mandatorily undergo an induction training program of 30 hours before onboarding with the JUJURIDE Platform, and agrees to undergo any other training programs including refresher training program as required by applicable law or as deemed necessary by JUJURIDE.

9. The RIDERS will not be allowed to operate without undergoing a complete medical examination including eye check-up through a medical institution prescribed by the Company. The cost of such medical check-up will be borne by the Company.

10. JUJURIDE / its personnel may undertake spot checks of the Vehicles to verify and ensure your compliance with these T&Cs and applicable laws.

IV. PAYMENT TERMS

1. The Company has the discretion to charge any such fees from the RIDERS as updated on the Platform from time to time and will be subject to applicable taxes.

2. The Company charges a convenience fee from the customers for facilitating the Services through the Platform.

3. The RIDERS authorizes the Company to collect the service/travel fee (“Fare”) from the customers on behalf of the RIDERSs.

4. If the Fare is collected in cash by the RIDERS from the customer, the convenience fee component of the Fare that is due to JUJURIDE by the customers, for providing the Platform and associated services to the customers, will be adjusted against amounts due to be settled with the RIDERSs by JUJURIDE.

V. REPRESENTATIONS, WARRANTIES AND COVENANTS

1. The RIDERSs and the Company represent the following:

a. They have all requisite power and authority to, deliver and perform the obligations imposed herein;

b. The execution and performance of the obligations do not and will not violate any provision of any existing agreement, law, rule, regulation, any order or judicial pronouncement which is applicable to each party; and

c. They have not been convicted by any court in India or any other country of any crimes including but not limited to involving moral turpitude.

2. The RIDERSs hereby represent, warrant and covenant the following:

a. They have the requisite authority or assignment to drive the Vehicle and there are no restrictions with respect to the use of the Vehicle that will hinder the RIDERS from the performance of the Services or using the Platform;

b. They have all rights, licenses, and permits as may be required under applicable laws to perform the Service in accordance with these T&Cs;

c. They are in compliance with the Motor Vehicles Act, 1988 (“MV Act”), Food Safety and Standards Act 2006 and any other applicable laws (including rules, regulations and orders notified thereunder) as required to be complied with by any person driving Vehicles and providing the Services;

d. At the time of onboarding with the Platform, they have not been convicted within the past 3 years, for the offence of driving under the influence of alcohol or any cognizable offence under the Code of Criminal Procedure, ‘1973 or the Indian Penal Code, 1860 (as may be applicable) including fraud, sexual offences, use of a motor vehicle to commit a cognizable offence, a crime involving property damage or theft, acts of violence, or acts of terror;

e. They hold and will maintain updated/renewed licenses, insurance and permits necessary for the use of Vehicle;

f. They will not drive rashly, will follow traffic regulations and all applicable laws, not consume liquor/cigarette/bidi, or any other kind of intoxicant and will have and hold a valid driving license and registration/insurance papers for the Vehicle at all times, during the performance of the Services. The RIDERS will not take any personal calls except in the event of an emergency, without prejudicing the safety of the Vehicle and the customer. The RIDERS will take all calls from the customer and the Company only after stopping the Vehicle at an appropriate location to take the call, without being a hindrance to the traffic around him or without violating any traffic rules;

g. They will provide the Services in a courteous and professional manner as reasonably expected by a service provider providing the Services;

h. They will at all times during which he is undertaking the Services, maintain dress, appearance, and hygiene codes reasonably expected from a service provider;

i. They will perform its obligations with promptness and use reasonable care and skill and in accordance with standards of diligence, care, skill, quality and integrity to be reasonably expected of an experienced and reputable provider of Services;

j. They will provide Services in accordance with all the specifications that may be prescribed and formulated by the Company from time to time;

k. They will follow all the standard operating procedures (SOPs) and policies that may be prescribed and formulated by the Company from time to time;

l. They will not carry any weapons, firearms, ammunition, explosive devices and dangerous substances during performance of the Services;

m. They will not seek any extra monetary compensation from the customer for the completion of Services by way of tips or otherwise;

n. They will not commit any fraud while providing the Services or otherwise commit any act or omission, to gain any undue advantage which may include, but not be limited to: intentionally falsify information; accept Service Requests without the intention to complete or provide the Services, provoke customers to cancel for fraudulent purposes; claim fraudulent fees or charges; intentionally request, accept, or complete fraudulent or falsified Service Requests; deliberately increase the time or distance of a trip or delivery for fraudulent purposes or otherwise; claim to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, or not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Company’s Platform, including manipulating the settings on a phone to prevent the proper functioning of the Platform and the GPS system; or falsify documents, records, or other data for fraudulent purposes; creating improper duplicate accounts; or falsify documents, records, or other data for fraudulent purposes, or any other fraudulent, negligent or unlawful activity in contravention of the intent of these T&Cs, permitted scope of Services envisaged under these T&Cs, or applicable laws;

o. They will not allow more than 1 (one) pillion rider on Bikes;

p. They will ensure that the Vehicle has a valid fitness certificate issued, insurance certificate, pollution under control certificate, and other permits / certificates / licenses and will operate under valid and subsisting permit(s) granted under relevant provisions of MV Act or any other applicable law;

q. They will adhere to applicable laws including in relation to road safety, abide by traffic signals, speed limits and such other norms or rules applicable for plying the Vehicle on road;

r. They will perform each pick-up and delivery in the most efficient manner possible and will make best efforts to adhere to the timelines prescribed;

s. They will also ensure that the safety of packages is not compromised at the time of delivery;

t. They will report to JUJURIDE immediately if any illegal or prohibited items are being provided by customer or asked to be delivered by the customer;

u. Their total earnings for any given financial year do not exceed INR 20,00,000 (Rupees Twenty Lakhs) and that they are an unregistered GST service provider; and

v. They will promptly inform the Company in case their total earnings exceeds or is expected to exceed INR 20,00,000 (Rupees Twenty Lakhs) in a financial year.

VI. RELATIONSHIP BETWEEN THE PARTIES

Independent Contractor: The RIDERS will operate as, and have the status of, an independent contractor. The relationship between the Company and the RIDERS is on a principal-to-principal basis. The Company and the RIDERS are independent legal entities, and nothing in these T&Cs will be construed to create a partnership, joint venture, an association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between the Company and the RIDERS. It is clarified that the RIDERS will not have any right to conclude any contract for and / or on the behalf of the Company or bind the Company in any manner.

VII. RIDERS INFORMATION

1. JUJURIDE may collect RIDERS Information at the time of onboarding of the RIDERSs, to establish the identity of the RIDERSs. JUJURIDE reserves the right to store, process, access and use the RIDERS Information for business purposes and needs, background check, verification, marketing, service, development, analytics, research, and any other purpose as JUJURIDE may deem fit and in accordance with JUJURIDE’s Privacy Policy and applicable law. The RIDERS hereby expressly consents to such collection and use of RIDERS Information.

2. Subject to applicable laws, JUJURIDE may provide to a third party, governmental agency, judicial body, any RIDERS Information or information relating to the RIDERS, if there is a complaint, dispute or conflict, including any accident involving a RIDERS on one hand and end-consumer, or a third party on the other hand.

3. Please read our Privacy Policy to understand how we deal / handle Information collected from you.

RIDERS Information” shall mean and include any personal data or Information collected from the RIDERS including know your customer documents with RIDERS’s bank, copies of valid government-issued vehicle registration certificate, mobile number, bank account details, vehicle insurance copy, driving license, identity proof, residence proof, location data, proof of ownership of RIDERSs’ Vehicle and any other Information that JUJURIDE may deem fit.